Privacy Policy

Information You Provide

• Booking & account information — your name, email address, phone number, and the details of your charter (date, time, party size, charter type, special requests).
• Payment information — when you pay a deposit or balance, payment is processed by our third-party payment processor (Stripe). We do not store full card numbers on our systems; we receive limited details such as a confirmation and the last four digits.
• Communications — messages you send us by email, phone, SMS, contact forms, or chat, and your marketing preferences.
• Enquiry details — when you start a booking we ask for your name, email address and phone number before you choose a date, so we can help with your enquiry and follow up if you do not finish. We keep these details whether or not you go on to book. Agreeing to be called or texted is optional and is never required to make a booking; if you do not agree, we will only contact you by email.
• Careers — if you apply for a role, the information in your application.

Information We Collect Automatically

• Usage & device data — IP address, browser type, device information, pages viewed, and referring/exit pages, collected through cookies and similar technologies.
• Advertising identifiers — click identifiers appended by ad platforms (such as Google's gclid and Meta's fbclid), campaign tags, the page you arrived on, and the site that referred you, so we can tell which advertising works.
• Cookies & analytics — see Section 5.

• Process, confirm, and manage your bookings, deposits, and balance payments.
• Communicate with you about your charter (confirmations, pre-trip details, changes, and follow-ups).
• Provide customer support and respond to your inquiries.
• Send marketing and promotional messages where permitted, from which you can opt out at any time.
• Request reviews after your charter.
• Operate, maintain, secure, and improve the Site and Services.
• Comply with legal obligations and enforce our terms.

Service providers

We share information with the companies that help us run the Services, under contract and only so they can provide their service to us:

• Stripe — processes your payments.
• Vercel — hosts the Site.
• Supabase — stores our booking and customer records.
• GoHighLevel — our customer-management system. It receives the contact details you give us when you enquire or book, and it sends our text messages and marketing emails.
• Resend — sends booking, payment and account emails.
• Hunter — checks that an email address you enter can receive mail.
• Google Calendar — holds our charter schedule, including the name and email on each booking.
• Sentry — monitors the Site for errors (see Cookies & Tracking Technologies).
• Google Analytics, Google Ads, Google Tag Manager, the Meta Pixel, Meta's Conversions API and Stape — measure and improve our advertising (see Cookies & Tracking Technologies).

• Text messaging — we do not sell, rent or share your mobile number, or your consent to receive text messages, with third parties or affiliates for their marketing purposes. Text-messaging opt-in data and consent are never shared with any third party, except the service providers that deliver our messages.
• Legal & safety — when required by law, subpoena, or to protect the rights, property, or safety of Zen Marine Charter, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Payments are handled by Stripe. Your payment is also subject to Stripe's privacy policy and terms. We receive transaction confirmations and limited information necessary to manage your booking, but we do not store complete payment card details.

We use cookies and similar technologies to operate the Site, remember your preferences, understand usage, and (where applicable) support marketing. You can control cookies through your browser settings; disabling some cookies may affect how the Site works.

Advertising & measurement — we use Google Tag Manager to load Google Analytics, Google Ads and the Meta Pixel (Facebook and Instagram), which measure which ads lead to bookings and show ads to people who have visited the Site. Some of this information is also sent from our servers rather than your browser, through a server-side tagging service (Stape) and Meta's Conversions API. These tools set cookies and receive information about your visit, including pages viewed and, when you complete a booking, the fact and value of that booking. Where you have given us your email address or phone number, we may share it with these platforms in a hashed (scrambled, irreversible) form so they can measure results and build audiences; they never receive it in readable form from us.

Error monitoring — we use Sentry to find and fix problems with the Site. When an error occurs, and on a sample of other visits, Sentry records a session replay: a reconstruction of how the page looked and was used. Replays hide all text you see or type and all images, and are used only to fix problems.

You can opt out of personalised advertising through Google Ads Settings (myadcenter.google.com), Meta's ad preferences (accounts.meta.com), or an industry opt-out such as optout.aboutads.info. Opting out stops personalisation, not all advertising.

• Text messages from us may be sent using automated technology, including AI-generated messages. We text you only if you have agreed to it, and you can reply STOP at any time (see our Terms of Service's Text Messages section).
• Calls to or from Zen Marine Charter may be recorded, and may be answered by an automated or AI assistant. You will be told when a call is recorded; by continuing the call you agree to the recording. If you do not agree, tell us and we will continue by another means.

The Site may link to third-party websites or services we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices.

We keep your information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We delete or anonymize it when it is no longer needed, unless a longer retention period is required by law.

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

• Marketing opt-out — you can unsubscribe from marketing emails via the link in any message, or reply STOP to marketing SMS (see our Terms of Service's Text Messages section for the full program disclosure), or contact us.
• Access, correction, deletion — you may request to access, correct, or delete your personal information by contacting us at info@zenmarinecharter.com.
• California residents (CCPA/CPRA) — if applicable, you have the right to know, delete, correct, and opt out of the "sale"/"sharing" of personal information; we do not sell your information.
• We will respond to verified requests as required by applicable law.

The Services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

We may update this Policy from time to time. We will post the updated version with a new "Effective date." Material changes will be communicated as required by law.